Delivery & Returns
Payment & Delivery
You consent to our use of the services of reputable and secure third-party payment service providers to process financial transactions and acknowledge that doing so necessitates the disclosure of your payment information when you make a purchase.
Deliveries are made directly to the address provided on the website.
A Standard delivery to your address (3-4 working days) is charged at a flat rate of R130.00 for items less than 5kg. A rate of R4.00 will be charged per kg over 5kg.
1-2 working days to be added onto transit times for regional areas. Prices include VAT.
The above delivery charge will be added to your order unless otherwise stated or part of a promotion. Additional delivery charges may apply to outlying areas, as well as the delivery of selected goods. If applicable, this will be highlighted during the checkout process.
Expedited delivery to your address is charged at an additional charge.
Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you during checkout and must be paid when you place an order.
We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorized use of the goods once we have delivered the goods to the delivery address you have provided.
You will be issued a tracking number once the goods have been dispatched which can be used to track the delivery online https://thecourierguy.pperfect.com/
If you are unable to accept the goods yourself, please ensure that an authorized representative is available at the delivery address. If anyone other than you takes delivery of the goods at the delivery address, they are presumed to be authorized to accept the goods on your behalf.
If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered.
Cancellation & Returns
Any product may be returned for credit, exchange or refund within 60 days from date of purchase, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales docket/invoice. Refunds will exclude all delivery fees that are paid as part of the order.
If you wish to return something that you purchased, you can contact us on email@example.com and we will arrange the product to be collected from the same address it was delivered.
EFT refunds under R250 will be loaded as store credit/a gift voucher unless otherwise indicated.
In the event that you return goods, it will take up to 10 working days to process a refund and for it to reflect on your account.
If we accidentally deliver the wrong product to you, or if the product is not as described, please notify us, and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we can arrange to deliver the correct product to you (assuming it is available) or refund you, depending on your preference).
If you purchased the goods yourself, you will receive a full refund. If they were a gift, you can exchange for goods of the same value at the same brand store or receive a credit note.