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Store Policy

Online Terms & Conditions

1.   “We”, “us” and “our” refers to Home By DONDA (Pty) Ltd.

2.   “You” refers to you, our customer, who buys from us online.

3.   These Terms and Conditions govern the ordering, sale and delivery of goods as well as use of the following website:

If there is anything unclear, please ask us to explain it to you before you accept the Terms and Conditions, continue using the Website, or place an online order.

We may amend these online shopping terms and conditions, at our sole discretion, from time to time. We will notify you of changes to these terms.

The website content is the property of Home by DONDA, its advertisers and/or sponsors and/or is licensed to Home by DONDA. Any use, distribution, or reproduction of the website content is prohibited unless expressly authorised in terms of these Terms and Conditions. To obtain permissions for the commercial use of any website content, please contact us on You will not acquire any right, title or interest in or to the Website or the Website Content.

This website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, these Terms and Conditions do not apply to those Third Party Websites, and we are not responsible for the practices and/or privacy policies of those Third Party Websites, or the cookies that those sites may use. Your use of any Third Party Websites is entirely at your own risk, and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites, or your reliance on any information contained therein.

Customer Profile

To register on our website, you must provide the following information:

First Name
Last Name
Cellphone Number
Email Address

By registering on our website, or buying goods from us online, you acknowledge that you have read and agree to be bound by these Terms and Conditions. You also agree that we may send invoices to you electronically.

Please keep your credentials private and secure and do not share them with anyone. Only authorised users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile.

Please notify us immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.

Stock & Pricing

All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible.

You acknowledge that stock of all goods on offer is limited and that pricing may change at any time without notice to you. We will take all reasonable efforts to monitor stock levels and to ensure that when stock is no longer available, it is discontinued on the website, but we cannot guarantee the availability of stock. If goods are no longer available after you have placed an order, we will notify you, and you will be entitled to a refund of any amount already paid by you for such goods.

The prices stated on our website are in South African Rand and are only valid and effective in South Africa.

We will use our best efforts to accurately display the goods on our website to ensure that what you receive matches your expectations. Please note that sometimes the way that a product appears can be dependent on the device that you use to access our website, specifically when it comes to the colour in an image. We cannot guarantee that the goods you receive will look exactly as you have seen it online.

No order will be accepted if we identify a material error in the description of any of our goods or their prices on our website.

Should any item purchased go on special or promotion within one month of the date of purchase, the customer, on producing a cash sales docket in store, shall be entitled to a refund of the difference between the original price and the special/promotion.


We will indicate the acceptance of your order by delivering the goods to you once payment has been received. Only at that point will an agreement of sale between you and Home By DONDA (Pty) Ltd come into effect. This is regardless of any communication stating that your order or payment has been confirmed.

Once an agreement of sale is completed, you assume all risk and full responsibility for the goods.

We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include the goods no longer being available, the incorrect price being displayed, or an inaccurate description of the goods. We will inform you of any errors as soon as we become aware of them and, as soon as possible thereafter, we will refund you for any amount already paid.

We will not be liable for any loss or claim relating to a transaction based on any error.

Orders cannot be amended in any way once they have been invoiced, including changes to a delivery address.

Placing goods in a shopping cart without completing payment does not constitute placing an order, and goods may be removed or updated in the shopping cart if stock is no longer available or the price has changed. We cannot be held liable if the goods in your shopping cart have been updated when you complete or attempt to complete the purchase at a later stage.

Goods may not be purchased for resale. Should we suspect that any such goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.

Registered customers can view their order history by logging on to their profile on our website.

Orders may only be cancelled up to the point that they have been invoiced by Home By DONDA (Pty) Ltd. After this the order will need to be delivered and processed as a return, if no longer required.

Payment & Delivery

You consent to our use of the services of reputable and secure third-party payment service providers to process financial transactions and acknowledge that doing so necessitates the disclosure of your payment information when you make a purchase.

Deliveries are made directly to the address provided on the website.

A Standard delivery to your address (3-4 working days) is charged at a flat rate of R130.00 for items less than 5kg. A rate of R4.00 will be charged per kg over 5kg.

1-2 working days to be added onto transit times for regional areas. Prices include VAT.

The above delivery charge will be added to your order unless otherwise stated or part of a promotion.  Additional delivery charges may apply to outlying areas, as well as the delivery of selected goods. If applicable, this will be highlighted during the checkout process.

Expedited delivery to your address is charged at an additional charge.

Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you during checkout and must be paid when you place an order.

We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorized use of the goods once we have delivered the goods to the delivery address you have provided.

You will be issued a tracking number once the goods have been dispatched which can be used to track the delivery online

If you are unable to accept the goods yourself, please ensure that an authorized representative is available at the delivery address. If anyone other than you takes delivery of the goods at the delivery address, they are presumed to be authorized to accept the goods on your behalf.

If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.

You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered.

Cancellation & Returns

Any product may be returned for credit, exchange or refund within 60 days from date of purchase, provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales docket/invoice. Refunds will exclude all delivery fees that are paid as part of the order.

If you wish to return something that you purchased, you can contact us on and we will arrange the product to be collected from the same address it was delivered.

EFT refunds under R250 will be loaded as store credit/a gift voucher unless otherwise indicated.

In the event that you return goods, it will take up to 10 working days to process a refund and for it to reflect on your account.

If we accidentally deliver the wrong product to you, or if the product is not as described, please notify us, and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we can arrange to deliver the correct product to you (assuming it is available) or refund you, depending on your preference). If you purchased the goods yourself, you will receive a full refund. If they were a gift, you can exchange for goods of the same value at the same brand store or receive a credit note.

Website Availablity

We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.

If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.

We are entitled, for purposes of preventing suspected fraud and/or where we suspect that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion or Coupon intended to be used once-off by you, to blacklist you on our database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order, in whole or in part, on notice to you. We shall only be liable to refund monies already paid by you (see our Returns Policy in this regard) and accept no other liability which may arise as a result of such blacklisting and/or refusal to process any order.

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